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Return Policy

Blue Ridge Cyclery Return Policy:

Products purchased in our retail stores or online from blueridgecyclery.com may be returned within 30 days of purchase for exchange or refund.  All return items must have original receipt and be in new condition with all original packaging, manuals, and accessories accompanying in a non-damaged condition.  

Non-Returnable items:

 All special-order items, custom products, gift cards, sale/clearance items, membership dues, service items and service charges, consumable or perishable goods are non-returnable.  Additionally, any item in a used condition or that that has been damaged is not returnable or may incur a restocking fee.  Items covered under or eligible for warranty are non-refundable.

Used Bicycles:  

Bicycles in a used condition may be traded in towards the purchase of a new bicycle or other in-store products or services.  

Refund Method:  

Credit card refunds will be issued only back to the same credit card used at the time of purchase.  If for any reason the original Credit Card is not available, the balance will be placed either onto account or onto a Blue Ridge Cyclery gift card for use at a later time.  Credit Card purchases CAN NOT be refunded as either a check or cash at any time or for any reason.  All check purchases and any cash purchases over $150 needing refund will have a check issued within 10 days of payment clearing. 

We reserve the right to refuse service, refund, or exchange with or without receipt for any reason.  

Bontrager 30-Day Guarantee:  

The Bontrager 30-Day program is valid for aftermarket items purchased either in one of our stores or at blueridgecyclery.com.  These items even in a used condition will be honored for refund or exchange as the spirit of this program is a valid test ride experience to determine if the product meets your needs and you are satisfied with it.  Included in this program are eligible Bontrager apparel, helmets, components, and accessories.   Original equipment included on a bicycle is not eligible in this program.  Ask any store associate for details.