Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $50.00 $14.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE


Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

Returns must be within 30 days in showroom condition.
Bicycles are returnable for store credit only.
All returns subject to approval and will incur 10% restocking fee.
Sale items not returnable.
Special order, closeout, and custom items not returnable.
Items left beyond 30 days will be discarded or sold.

PRICE MATCHING

We believe a great price is part of great service. Our goal is to always have the lowest price available so we can be your one-stop shop. If you find the same item for less we will happily match the price, or if you already bought the item from us, refund you the difference for up to 30 days from the date of purchase. Want to save time? Let us shop for you. Just ask, and we'll do a quick online search for you to see if we can find a better price.

Official Requirements
Must be the exact same item, including size, color, and year. Item must be in stock at an authorized US dealer of that product. We must be able to verify with the original copy of an ad or link to the website. We reserve the right to not match items that are below our cost. Other offers, such as 12 Month No Interest Financing, % discount coupons, etc. cannot be combined with price match.

How To Match A Price
In-store: Bring in an ad or the website link for the item in question
Online: Email the website link for the offer to 
info@blueridgecyclery.com

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!